A graduate student at the Massachusetts
Institute of Technology Media Laboratory wanted to order a pair of
shoes — and make a statement. But the Beaverton, Oregon-based
company famed for its laissez faire corporate image found it
could not comply.
Two months later, the e-mail exchange between Jonah Peretti and
Nike has made it into the realm of Internet myth, a case study for
the David vs. Goliath possibilities of Web activism, as well as a
reminder that the Internet can be a giant echo chamber.
Sneaking in a Word
It started innocuously enough. In January, Peretti logged on to
the Nike Web site and attempted to order a pair of personalized Nike
sneakers. The word he chose to be branded on his shoes was
"sweatshop."
But Nike refused his order, sparking off an e-mail exchange
between customer and corporation that became a telling, if hilarious
case history of the dangers attempting to shift control from
producer to user. The exchange only ended with Peretti asking for a
snapshot of "the 10-year-old Vietnamese girl who makes my shoes."
(For the full exchange, see related story).
The saga of Peretti attempting to order a pair of shoes did not
end there. A few weeks after the exchange, he forwarded the e-mail
to a few of his friends.
The rest, as they say, is Internet history.
Spreading the Message
Within a few weeks, the exchange had traveled around the world.
At its peak, Peretti received around 500 e-mails a day from Asia,
Australia, Europe and South America.
Reactions ranged from fan mail saluting his stance against Nike
to angry e-mails accusing him of boosting traffic on the Nike Web
site.
"This will go round the world much further and faster than any of
the adverts they paid Michael Jordan, more than the entire wage
packet of all their sweatshop workers in the world to do," wrote one
appreciative recipient.
Academics informed him his correspondence had crept into their
course work and adoring female fans wanted to know if he was single,
offering to promptly relieve him of any lasting loneliness, should
he desire.
Two months after he sparked off a virtual revolution, things are
finally quieting down. Peretti is hard at work completing his
masters thesis. E-mail messages to the hero of the Internet bounce
back with a message apologizing for being unable to get back unless
it's a personal or work related message and media requests are being
fended off.
A Life of Its Own
Looking back, the 27-year-old graduate student who took on a
giant corporation is still astonished at how forwarded e-mails
between amused friends and bored colleagues could create such a
storm.
"It's been interesting to see just how things happened
independently of me," he said. "I would get angry e-mails saying
'why are you forwarding this to me?' But it wasn't me. It just took
on a life of its own."
But as the embers of Peretti's personal tirade against capitalism
die, the old questions of just what do these little typhoons of
Internet activism achieve before they die down still linger.
Arguments can swing both ways. On its part, Nike's response has
been consistent: the company does not have sweatshops around the
world, nor does it employ child laborers.
Like many American companies, Nike Inc. does not manufacture its
own products. It is a marketing and design firm that buys its goods
from independent contractors, mostly in developing nations where
wages are low. Typically, a $100 pair of Nike shoes costs about
$16.75 on the factory floor.
Worldwide, Nike has contracts with 700 factories that employ
550,000 workers in 50 countries.
Stirring Up Trouble
"Clearly, he was attempting to stir up trouble, he has admitted
it," said Beth Gourney, a spokeswoman for Nike. "He's not an
activist. Mr. Peretti does not understand our labor policy. If he
did, he would know what we do not hire children, our minimum age for
hiring is 18."
Added Gourney: "And we don't apologize for not putting the word
'sweatshop' because our policy clearly states: 'We reserve the right
to cancel any Personal ID up to 24 hours after it has been
submitted.'"
Nike, by the way, did confirm that traffic on their Web site
greatly increased during the Peretti-Nike furor, although a
spokeswoman declined to disclose their rate of increase.
But as the micromedia of the future, the exchange is an example
of how the Internet, at the very least, can cause corporations to
break out into a cold sweat.
If Nike's business interests have not suffered, it has certainly
suffered a good portion of the online world heartily sniggering at
its inability to "empower" its consumers.
For Peretti, it's an astonishing lesson of how a little goading
can take on a world of its own. "It makes you realize how insane
things can get," he said. "If people want to kill me and marry me,
you know it's getting out of control." 
Click
here to read the Peretti-Nike e-mail exchange. |